How does a mediation process unfold at the CAM Santiago?

Mediation is a process of dialogue and therefore consists of stages that unfold in succession. The mediator, depending on the type of conflict, may hold joint or individual hearings.

In general terms, in the first stage, the mediator will inquire the interests of the parties, the objectives and the alternatives of each party. This elements will be analyzed to finally propose the different alternatives to reach an agreement.

The CAM Santiago has Rules of Mediation, which establishes the rules according to which  the processes will carry out, and a Code of Ethics, where the guiding principles of the mediation procedure are found.

It is important to keep in mind that any questions that may arise about the process can be directed to the mediator, who will help resolve the parties’ concerns. No decision during the mediation process will be adopted, without the mediator confirming that the parties have all the necessary information to take it.

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Which is the correct way to address or refer to the Santiago Arbitration and Mediation Centre?
The correct thing to say is CAM Santiago, due to the fact CAM is the Spanish acronym for Centro de Arbitraje y Mediación (CAM). In addition, Santiago refers to the Santiago Chamber of Commerce, whose Spanish institutional acronym is CCS.
How to create a user account in E-CAM Santiago?
In order to obtain a username and password in E-CAM Santiago it is necessary that you prove that you have power of attorney in the case, so that the person in charge of your case (Arbitration Unit or Mediation Unit) can proceed with the creation of your user profile and association to the electronic file.
¿Qué unidades del CAM Santiago se encuentran en la sede de San Sebastián?
Desde diciembre de 2020, la Dirección Jurídica y la Unidad de Arbitraje del CAM Santiago se encuentra operando en la segunda sede del CAM, ubicada en San Sebastián 2812, Las Condes.
¿Qué unidades del CAM se encuentran en la sede de Monjitas?
La Dirección Ejecutiva, la Oficina de Estudios y Relaciones Internacionales, la Unidad de Mediación, la Unidad de Online Dispute Resolution y la Unidad de Finanzas continúan operando en la sede del CAM Santiago ubicada en Monjitas 392, piso 11, Santiago.
What are the functions of the lawyers of the Arbitration Unit and the Mediation Unit?
The lawyers of the CAM Santiago’s processing units (known in other countries as administrators or case managers) form a professional team that ensures the proper functioning of our arbitration, mediation and dispute board services, and support the parties, their attorneys, arbitrators and mediators throughout our proceedings. These lawyers are a connecting bridge between the different stakeholders in a case and the CAM Santiago. As well, their functions is to coordinate the face-to-face or virtual hearings, the electronic files and the presence of the interveners in the E-CAM Santiago network and are the valid communications between the parties, their attorneys, arbitrators, and mediators.
Is it possible to work as a paralegal, do an internship, a professional practice at the CAM Santiago?
In Chile, professional practices for law graduates are carried out by the Judicial Assistance Corporation of the Ministry of Justice and Human Rights (CAJ). They can be carried out in one of its units or in public institutions that have current agreements with the CAJ. On the other hand, unlike legal firms and other institutions, being an administrator of adequate methods of peaceful conflict resolution, the CAM Santiago does not have paralegals, since legal functions are exercised by the lawyers of the Units of Arbitration, Mediation and ODR, Directors and the Office of Studies and International Relations.
Nevertheless, we have a diversity of internship programs for undergraduate, graduates, and postgraduate students in Law, due to institutional agreements we have signed with Universities and entities, both at a national and an international level.