Mediation is a procedure by which the parties seek to reach a friendly settlement with the assistance of a third party (mediator appointed by the parties or by the Board of Directors of the CAM Santiago), which allows natural and legal persons to have a fast, economical and effective alternative to resolve their disputes, being able to reach satisfactory agreements and protecting, in turn, commercial and personal relationships.


Mediation is a procedure by which the parties seek to reach a friendly settlement with the assistance of a third party (mediator appointed by the parties or by the Board of Directors of the CAM Santiago), which allows natural and legal persons to have a fast, economical and effective alternative to resolve their disputes, being able to reach satisfactory agreements and protecting, in turn, commercial and personal relationships.

Our Centre counts with a Mediation Unit concerned with providing this service for the adequate resolution of civil and commercial conflicts, within a confidential space and in a limited time, together with spreading the importance of dialogue in civil and commercial relations, and training constantly those who intervene in this type of conflict. All this in order to set in place the relevant knowledge and tools which will allow the exchange and respect of visions of the different parties as a fundamental pillar for the adequate and peaceful resolution of differences.

The civil and commercial mediation of the CAM Santiago is confidential and the parties appear personally, notwithstanding the fact lawyers can advise them.

Rules of Mediation Procedure

The CAM Santiago’s Rules of Mediation Procedure set the norms according to which mediations are processed, which privilege flexibility and guarantee the efficiency of the processes.

Article 1°

To allow for an efficient rendering of mediation services in line with the magnitude of the cases submitted to their attention, the mediators’ membership list will entail a varying number of members. The admission process applicable to those interested in joining the list of mediators can be started either through an invitation issued by the Council of the Arbitration and Mediation Center or through a specific request lodged by the applicant. In the latter case, the applicant must submit to the Council his personal and professional credentials.

These credentials will become the basis on which the Council can either accept or turn down the specific application, while being subject to no compelling demand whatsoever to justify its decision. In all circumstances, the mediator must be a qualified professional with his/her degrees extended by an accredited university and must be able to demonstrate a minimum experience of 5 years. Likewise, the mediator must undergo all the compulsory qualification courses instituted either by the Arbitration and Mediation Center or the entity commissioned to perform this training function. Furthermore, he/she is expected to issue an oath statement declaring his/her willingness to a strict observation of all the regulations contained herein, plus those stipulated in the Mediators’ Ethical Code.

To ensure an equitable distribution of the dispute cases amid the enlisted mediators, these cases will be subject to a roster system.


Article 2°

The Council can dictate the exclusion from the list of mediators of any member that may incur in the following actions:

a) A refusal to undertake, with no valid justification, the procedures concerning a dispute case already allocated to him/her;

b) An unjustified absence from a hearing session,

c) Failure to observe and comply with the duties stemming from these Regulations, or from the Mediator’s Ethical Code or any other relevant statutory regulations;

d) A refusal to undergo the training courses laid down in the mediation syllabus;

e) To be subject to any inherent circumstance which prevent him/her from exercising any civil or political rights.


Article 3°

Notwithstanding the reasons stipulated in the preceding article, and moreso if the evaluation methods and circumstances make it advisable, the Council may review and renew the individual membership status within a term of one year.

This review will be implemented through additional and compulsory training procedures applicable to all the mediators.

Article 4 °

All those individuals that are interested in submitting a commercial dispute, be it national or international, to the Mediation procedures applied by the Center, will be asked to do so in writing and supplying the following data:

a) Full names and addresses of all parties involved in the dispute together with their respective fax and telephone numbers, plus those of their legal representatives.

b) If applicable, a copy of the mediation clause included in a contract, and referred to a mediation agreement.

c) A summary of the matters pertaining the mediation. If applicable, details of the amount involved in the dispute will be welcome too.

d) It is left to the discretion of the parties concerned to attach the documentary evidence referred to the controversy.

Should any of the people attending the mediation sessions is a legal representative of one of the parties involved in the dispute; in addition to observing the requirements laid down in a) above, he/she has to produce a written authority whereby he abrogates the right to resort to legal recourse and be empowered to compromise, commit and agree to covenants. This public deed of authority must be submitted to the Center prior to the first mediation meeting.

The first mediation meeting cannot begin if the representative concerned does not produce the document stipulated in the preceding paragraph. This is an essential requirement for the meeting to take place.

Article 5 °

Once a mediation application has been lodged at the Secretariat Office, the first step will be to verify that the matter of contention comes under the remit of the Center, through an analysis of the nature of the contention. The applicant will be informed if the matter of contention falls beyond the Center’s remit.

Once the application has been accepted, the applicant must pay the Center his share of the 50% administration charge. This payment is not refundable.

Once this payment has been made, the Secretariat office will approach the other party or parties at the earliest possible opportunity and by the means considered appropriate; with a view to keep them informed about the mediation application that has been lodged. The Arbitration and Mediation Center will supply them also with information about the action envisaged by the Center, together with an invitation to give consent for the mediation process to be initiated.

Once the above initiatives have been completed and if the other party or parties have not lent their consent for this process to begin, then the Arbitration and Mediation Center’s involvement will cease, and as such this will be communicated to the applicant and to the other parties.

This will not be an impediment for another mediation application on the same case to be lodged again.


Article 6 °

In the event of the party or parties approached agreeing to the beginning of the mediation process, they will have to enter their share of the 50% administration charge. Once this payment has taken place, the General Secretariat Office will inform the applicant about the counterpart´s acceptance and then will appoint the mediator, or co-mediators if applicable, and the substitute staff. With the specific matter of contention in mind, the procedure applicable for the nomination is that laid down in the closing paragraph of article 1. The mediator, his/her substitute and the parties will be told about the appointments by the Secretariat through the most suitable means. Ideally this notification will have to be done on the same day of the appointment or, at the latest, during the following working day.

As soon as the appointments have been notified to the parties concerned, the Center will proceed with the setting of the date and time for the first mediation meeting. The venue has to be within the offices of the Arbitration and Mediation Center. The summons to the first session will be notified by the Center to the parties and the mediator alike.

Article 7 °

All the notifications that need to be issued during a mediation process, will be dealt with in the most suitable and swift way as deemed suitable by the Arbitration and Mediation Center. To ensure its confidentiality status, the documentation containing essential information about the mediation can only be sent through the most suitable and safe means.

Article 8°

Each party can disqualify the appointed mediator(s) within the three working days following the date of the notification document informing them of the appointment. Any financial or personal link between the mediator with one of the parties concerned is a cause for disqualification, and so it will be any financial or personal interest of the mediator in the mediation process’ outcome.

Despite the existence of this cause for disqualification, the parties can agree to the mediator becoming fully aware of the matter of contention. If the mediator is finally disqualified, then the substitute(s) will be called in to take over the mediation process.

Should there be no substitutes or if those appointed as such cannot take over, then the Arbitration and Mediation Center will appoint a new mediator within the term of three working days from the disqualification date. Should the appointed mediator become aware of a disqualification cause, he/she will have to turn down the appointment.

All the regulations contained in this article will also apply in respect of the mediator, if a disqualification cause emerges during the course of the mediation.

If the first meeting cannot take place on the set time and date due to a mediator’s disqualification, the Arbitration and Mediation Center will set a new date.


Article 9°

Should one of the parties be a company or legal person, it will have to supply the Arbitration and Mediation Center with the name, address, telephone and fax details of their representative(s) that will attend the meetings scheduled in the mediation process. These representatives will have to produce a special power of representation conferred by means of a public deed issued by the party concerned.This document must empower such representative to compromise, commit and agree to covenants.

The first mediation meeting cannot be started if the representative concerned does not produce the document stipulated in the preceding paragraph. This is an essential requirement for the meeting to take place.


Article 10 °

If at the set date and time it becomes impossible to proceed with the first mediation meeting due to the absence of one of the parties, a new meeting will be set to take place within the following ten (10) working days. This will apply each time either of the parties does not attend any of the mediation meetings.

If the second mediation meeting does not take place on account of the unjustified absence of either or all parties concerned, the mediation process will be regarded as terminated. This decision will be reported by the Arbitration and Mediation Center to all parties and to the mediator(s).

This event will not be an impediment for another mediation application on the same case to be lodged again.


Article 11°

Prior to starting with the first mediation session, the parties will sign a binding declaration.

The mediation process will be officially started with the first meeting held by the mediator with the parties concerned. During the course of this meeting, the mediator will supply information pertaining the mediation process to all parties and will also hand over to them a confidentiality covenant for its formal signature of ratification.

Once the first meeting is over, and should there be a need for another meeting, the mediator will set its date and time.

The minutes of each meeting will be drafted.

The parties are allowed to bring their lawyers to attend the joint private meetings. Should it be deemed necessary by the mediator, he will suggest the parties to let their respective lawyers become involved in the mediation process.


Article 12°

The mediator is not empowered to impose an agreement onto the parties but instead to help them get by themselves to a mutually satisfactory settlement of their dispute. The mediator is authorised to lead the mediation process, and as such he/she can:

a) Summon all parties to a joint or private meetings.

b) Declare the mediation process as terminated if he/she thinks that this process will not help the settlement of the dispute.

c) Suggest the parties to seek expert advise in all the legal and technical matters relevant to the mediation.

d) Decide on the best way forward to ensure the suitable handling of the mediation process.


Article 13°

The meeting held during the mediation process has a privacy status. Therefore, no third person (a person that is not a member of either of the parties concerned) will be able to attend these meeting unless this person has been allowed by the parties and the mediator.

The mediation process has a confidential status, which entails that all oral or written information disclosed during the process is rated as secret and cannot be disclosed by:

a) The mediator to either alien third parties or Courts of Justice, unless (i) the information is referred to facts rated as a criminal offence which by Law have to be reported or (ii) when summoned by a Court of Justice for testifying during a trial and upon request of one of the parties or a third party alien to the mediation.

In all circumstances the mediator enjoys the endorsement of his/her professional secrecy status with regard to any piece of information known to him/her as a result of the mediation process.

Should the session be private, the mediator cannot reveal to the other party anything for which he/she has not been clearly authorised.

b) By the parties either to third parties or to the Courts of Justice; and,

c) By all other people that are involved in the mediation process.

The people mentioned and identified in above points a), b) and c) cannot show, as evidence in a Court trial, any information obtained during the mediation process, and the mediator cannot be mentioned by the parties as a witness or expert in any arbitration or court process initiated on the mediation matter, unless all parties agree to the contrary.

Any documentation held by the mediator, and referred to the mediation process, will be destroyed or returned to the party that supplied it once the mediation process is over, unless all parties or the party to whom it should be returned to agree on something else.

The Arbitration and Mediation Center will retain only the minimum information necessary for a proper handling of the processes. This information will not include any transcription of the arguments exchanged by the parties during the mediation processes. The Arbitration and Mediation Center reserves itself the faculty of using the mediation data, but only for subsequent statistical and/or analysis compilation. A complete reserve and anonymity of the parties and the matter(s) of contention is kept at all times.


Article 14°

The mediation ends:

a) When an agreement has been confirmed between the parties;

b) When the mediator has concluded that the mediation will not lead to a dispute settlement and has issued a written statement quoting such conviction;

c) In the event of any of the circumstances considered in these regulations becoming a confirmed fact;

d) Upon presentation of a written statement, by either of the parties concerned, in order to cancel the mediation process.

Whichever the circumstances leading to an end of the mediation process, a record of this proceeding will be issued and signed.


Article 15°

Should the mediation end with a total or partial agreement, a detailed record and minutes will be issued and signed. This documentation will be rated, for all legal effects and purposes, as a transaction contract to be subsequently enacted as a public deed.

If applicable, the mediator will ensure that the agreement is reviewed by the lawyers of all the parties concerned.

Should the parties agree to an oral agreement this is also acceptable to the Arbitration and Mediation Center, but the drafting and signing of the standard minute will also apply as specified in the closing paragraph of Article # 14 above.

Neither the Arbitration and Mediation Center nor the mediators will be held responsible for the implementation of the rights and the liabilities specified in the agreement.

Article 16°

The Arbitration and Mediation Center will charge an administrative fee and have a fee schedule for mediators, according to the rates in effect at the time the mediation commences.


Article 17°

Once the down payments specified in articles 5 and 6 have been done these are not refunded if the mediation proceedings are not initiated for any reason attributed to the parties.


Article 18°

Unless the agreement between the parties specifies otherwise, the fees and charges will be equally shared by the parties concerned.

All other disbursements incurred during the mediation process, be those proficiency, travel and other expenses; will be met by the parties on a prorrata basis, unless otherwise agreed. No refunds of charges and mediator fees will apply if the mediation process leads to no agreement, as these charges are for specific services already rendered.

At the end of the mediation process, the Arbitration and Mediation Center will issue a statement of account showing the expenses. If there is a credit balance, this will be conveyed to the parties for them to pay up the balance outstanding.

File a Request for Mediation

To initiate a Mediation at CAM Santiago submit your request directly at e-CAM Santiago. Check the step-by-step in this link.

Special Programme

Code of Ethics

Mediation is a voluntary process, in which a neutral and impartial third party (mediator) helps the parties to resolve their dispute. The role of the mediator is to bring dialogue between the parties while promoting an understanding. It will help them identify their interests and creatively inquire about the different possibilities for reaching a satisfactory agreement for all of them. The ethical regulations and standards contained in this Code coincide with this definition of mediation and are mandatory for all the CAM Santiago mediators, their administrative staff and anyone who witnesses such mediations.

Article 1°

The mediator must recognize and respect the self-determination of the parties in the resolution of their dispute. This means the power of the parties to reach an agreement freely and voluntarily and to abandon the mediation at any time prior to the agreement if they deem it convenient.

The mediator, however, is the one empowered to conduct the mediation process.

Article 2 °

When appointed for mediation, the mediator should analyze the conflict and determine whether he is actually qualified to direct the process. He must therefore excuse himself, at his own initiative, from conducting the mediation if he knows of any reason that disqualifies him from hearing the matter.


Article 3 °

The existence of any financial or personal relationship between the mediator and one or more parties shall be grounds to disqualify the mediator as shall the existence of any financial or personal interest of the mediator in the outcome of the mediation.

These grounds may be enforced by any of parties at the time indicated in the Center’s Regulations on Mediation. The same may be done by whoever is in charge of the administration of mediations at the Center.

Article 4 °

The mediator must be impartial. It is the mediator’s duty to resign if he becomes unable, at any time during the mediation, to conduct the process impartially because any event arises that disqualifies him as provided in the Mediation Regulations or other regulations.

The mediator must avoid any discriminatory or preferential conduct towards one of the parties.

No mediator may discriminate against the parties because of their personal characteristics, race, sex, condition or otherwise.

Article 5 °

Upon receiving and during the entire process of the mediation, the mediator shall determine whether the mediation does or does not constitute an appropriate system of dispute resolution for that particular case given the nature of the dispute and the situation of the parties. If he at any time discovers that the mediation is not the appropriate method, he should advise the Center and the parties and put an end to the process.


Article 6 °

Upon commencing the mediation, the mediator should inform the parties of the mediation process, its characteristics, rules, advantages, disadvantages and the existence of other mechanisms of dispute resolution. He will explain to the parties the role of the mediator as well as the role they and their respective attorneys, if any, must play during the process.

The mediator should be open to answering any question by the parties and ensure that they have understood and accepted all information. The mediator should refrain from making promises or offering guarantees as to the outcome of the mediation.


Article 7 °

The mediator should employ appropriate language that invites the parties to an understanding. In co-mediation, the mediators shall exchange information and take care not to show discrepancies of opinion to the parties


Article 8 °

The mediator should order the number of sessions to be held that is appropriate to the resolution of the dispute or to reaching the conviction that there are other means to secure it. The mediator shall endeavor for the sessions to last a prudent time and shall not accept delays by the parties or their representatives.

The meetings may be joint or private. The mediator shall convene one type of meeting or another as he deems appropriate for an effective conduct of the process. The mediator may convene a private session with the parties’ attorneys who are involved in the mediation.


Article 9 °

The mediator should ensure that the interests of all persons who are involved in the dispute, and who may, therefore, be affected by the outcome of the mediation, are represented in the process. If necessary, the mediator shall suggest that these people become parties to the mediation.

Article 10 °

All information provided by the parties during the mediation process as well as the process itself is absolutely confidential. Accordingly:

a) The mediator is forbidden to disclose information obtained during the mediation process, both to the Courts as well as to third parties alien to the mediation, unless it is an event constituting a crime that must be denounced by law.

This duty of confidentiality also applies to the parties and to all such persons who are involved in the mediation as

observers, attorneys, experts as well as all staff of the Center for Arbitration and Mediation. The mediator may not disclose to one of the parties what the other party has confessed thereto at a private meeting unless specifically authorized to do so.

A confidentiality agreement shall be signed at the first meeting held by the mediator with the parties. If a written agreement is executed, it shall not be confidential unless the parties decide otherwise.

b) All written proceedings that are kept by the Center in relation to mediation are strictly confidential.

The Center does, however, reserve the right to use the data from its mediation cases solely for statistical and internal training purposes without disclosing the names of the parties nor the contents of the mediation.

Article 11°

The mediator is forbidden to offer legal, technical or other advise or counsel to the parties in relation to the matter subject to mediation.

If necessary, the mediator shall cause the parties to secure such assistance from the people of their choice and solely for purposes of securing greater information for the parties with a view towards achieving a serious and realistic agreement.

The mediator may not recommend anyone as an expert to advise the parties.


Article 12°

Mediators are forbidden to render professional services either directly or indirectly to the parties during the mediation. Nor may they do so in the future upon conclusion of the mediation.


Article 13°

In order to be a mediator of the Center, it is indispensable to have undergone the training that the Center stipulates as mandatory.

It will also be obligatory to undertake the internships necessary to acquire experience under the conditions determined by the Center. Mediators have the duty to stay informed and current in connection with mediation and, in general, with the alternative methods of dispute resolution.

The Center may request that mediators collaborate in the training of new members on the mediator list as well as the programs for the promotion of mediation that are organized inside the Center.


Article 14°

Mediators should perform their office with professional excellence and take care to help disclose the mechanism of mediation seriously and honestly.

Article 15°

Before the commencement of the mediation, the parties should be informed by the Center of the cost of the mediation. Only the Center, and not the mediators, is authorized to set prices and grant payment facilities to the parties.

The mediators shall receive the amount of their fees directly from the Center once it has received payment from the parties.

Mediators are forbidden to accept payments, gifts or other presents from the parties during and after conclusion of the mediation, whether or not there is an agreement.

Article 16°

Any infringement of the ethical standards contained in this code shall be the subject of review by the Center and if proven, the corresponding sanction shall be adopted. The Center is authorized to eliminate anyone committing an infringement from the mediator list, if warranted.

Frequent questions

The correct thing to say is CAM Santiago, due to the fact CAM is the Spanish acronym for Centro de Arbitraje y Mediación (CAM). In addition, Santiago refers to the Santiago Chamber of Commerce, whose Spanish institutional acronym is CCS.

In order to obtain a username and password in E-CAM Santiago it is necessary that you prove that you have power of attorney in the case, so that the person in charge of your case (Arbitration Unit or Mediation Unit) can proceed with the creation of your user profile and association to the electronic file.

La Dirección Ejecutiva, la Oficina de Estudios y Relaciones Internacionales, la Unidad de Mediación, la Unidad de Online Dispute Resolution y la Unidad de Finanzas continúan operando en la sede del CAM Santiago ubicada en Monjitas 392, piso 11, Santiago.

The lawyers of the CAM Santiago’s processing units (known in other countries as administrators or case managers) form a professional team that ensures the proper functioning of our arbitration, mediation and dispute board services, and support the parties, their attorneys, arbitrators and mediators throughout our proceedings. These lawyers are a connecting bridge between the different stakeholders in a case and the CAM Santiago. As well, their functions is to coordinate the face-to-face or virtual hearings, the electronic files and the presence of the interveners in the E-CAM Santiago network and are the valid communications between the parties, their attorneys, arbitrators, and mediators.

Mediation is a process by which the parties seek to reach a friendly settlement with the assistance of a third party (the mediator), which allows natural and legal persons to have a fast, cheap and effective alternative to resolve their disputes, being able to reach satisfactory agreements and at the same time protect allows to protect business and personal relationships. There are different mechanisms to resolve legal conflicts. Some are “confrontational” or contentious, which imply that both parties must face each other, either in a trial or in arbitration, and prove the facts on which their allegations are based, so that finally a third party decides and imposes a decision. Mediation, on the other hand, is a space for dialogue in which the parties in conflict meet before an impartial mediator, who will guide the conversation aiming for a possible agreement that will resolve and takes into account the proposals of the parties. This process is confidential, quick, and requires that both parties have all the necessary information to take decisions regarding the problems that bind them, as well as possible solutions

Conflicts in the civil and commercial spheres can be resolved through dialogue. This implies less cost for the parties, not only in a financial aspect, but also in terms of time and attention wise. Mediation, unlike a trial, allows maintaining the personal and contractual relationship between the parties, or at least, avoids a further deterioration. Mediation is also a way to prevent new conflicts, because by approaching the case through this appropriate mechanism for the peaceful resolution of conflicts, the parties can reflect on what happened, and thus take measures to prevent its new occurrence. Finally, the collaborative work of both parties generates better solutions because these arise from the parties involved and are not imposed by a third party.

The mediators’ team within the nominee of the CAM Santiago are renowned professionals, who have been brought up and trained in collaborative conflict resolution mechanisms; they have significant experience in the field of commercial conflicts. You can learn about their profiles by visiting our nominee section.

As in the case of arbitrations and dispute boards at the CAM Santiago, in the face of a civil or commercial conflict, the parties may jointly request the initiation of mediation. Although it is not necessary that the clause has been previously included in a contract, you must have the consent of the other party for the mediation process to be carried out.

If the parties are drafting a contract and decide to consider the mediation clause, it is important to keep in mind our recommended model clause and, also to keep in mind that, even in the case of a multi-tiered clause, when agreeing a mediation, the parties agree in good faith to discuss any disagreements that may occur, before filing contentious actions. In this way, an concrete instance of dialogue is established between the parties.

The parties may attend the mediation sessions by themselves, without the need for an attorney to represent them. Mediation, unlike a Court trial, where legal representation prevails, is developed considering the leading role of the parties and their personal appearance in the process, without prejudice to the advice of their lawyers. Therefore, it is recommended, to the extent possible, to attend the first hearing, with the people directly involved in the conflict, accompanied by their lawyers, who will help them negotiate and make an informed decision regarding their rights and legal obligations.


For cases filed on or after August 1, 2022, the following rates apply for CAM Santiago administrative fees and mediators' fees.

Cost calculator


Amounts less than 500 UF.*

For cases in which the amount of the dispute does not exceed 500 UF, CAM Santiago contemplates the following differentiated tariff system:

Administrative fee

At the time of requesting mediation, the administrative fee indicated in the calculator + VAT must be paid to CAM Santiago, in the equivalent in pesos on the day of payment, which is non-refundable. Without this payment, the mediation cannot proceed.

Once the requested party agrees to participate in the mediation process, the same amount of administrative fee must be paid. Without this payment, the mediation cannot proceed.

Mediator fee rate

The mediator’s fees shall correspond to the amount indicated in the calculator, and shall be paid by each party.

Amounts over 500 UF or Indeterminate.

For cases in which the amount of the dispute exceeds 500 UF or is undetermined, CAM Santiago contemplates the following differentiated tariff system:

Administrative fee

At the time of requesting mediation, the administrative fee indicated in the calculator must be paid to CAM Santiago, in the equivalent in pesos on the day of payment, which will not be refundable. Without this payment the mediation cannot be processed.

If the amount is undetermined, the administrative fee is 25 UF+VAT, and the mediator’s fees will be prudentially fixed by CAM Santiago, taking into account the nature and complexity of the case.

After the mediation has been completed, the requested party must pay the same amount for the administrative fee.

Mediator fee rate

The mediator’s fees shall correspond to the amount indicated in the calculator, and shall be paid by each party.